Job left half finished with the panel open. Called three times, nobody calls back.
Rewired our 1920s house, passed inspection first try, left the place spotless.
What your next customer sees
They read the response before they trust the rating.
Homeowners and GCs read your reviews before they hire, and they read what the contractor says back. Silence reads as guilt, and on safety-adjacent complaints it reads worse. The wrong reply, arguing the job in public or admitting fault in writing, can follow you into licensing complaints and insurance claims. The familiar options are silence or arguing back. There is a third option.
The difference
Same review. Two ways to answer it.
"Megan, the panel was left open because YOU still owe the balance on the job. Pay your invoice and we’ll finish. Simple as that."
Why it hurts: it confirms an open panel in writing, ties a safety condition to a payment dispute, and reads as a threat. That screenshot can end up in a licensing complaint.
"Unreturned calls are a fair complaint, and anything involving an electrical panel deserves immediate attention. Please call our office directly at (630) 555-0147 and ask for the owner; we will schedule an inspection right away."
Why it works: it treats the safety concern with urgency, admits no fault, argues nothing in public, and routes the dispute to the owner by name.
How it works
Three steps, then it runs.
Connect your profile
You add AXD as a manager on your Google Business Profile. No passwords change hands, and you can revoke access anytime in two clicks.
We draft every response
Each new review gets a response within one business day, matched to your company's voice and written under a protocol that never admits fault or argues job specifics in public.
You approve, or delegate
Review each draft by text or email before it posts, or let AXD publish. Either way, responses post as your company.
What is included
The whole job.
- Every review answered within one business day, positive and negative alike
- A protocol that never admits fault in public or argues scope, code, or job details in a review thread
- Your choice of workflow: approve each draft, or hand publishing to AXD
- Same-day escalation call for any review that alleges harm or threatens legal action
- A monthly one-page report: review volume, rating trend, recurring themes
- Your existing backlog of unanswered reviews cleared in the first month
Pricing
One number.
Month to month. No onboarding fee, no long-term contract, no per-review charges. If it stops earning its keep, cancel and revoke access the same day.
AXD REVIEWS
Cancel anytime. Access revocable by you in two clicks.
Questions owners ask
The short answers.
What about reviews that raise safety or code accusations?
Responses never admit fault, never argue the specifics of a job in public, and never blame the customer. They acknowledge the concern, state the standard the business holds itself to, and move the dispute to a named person and a phone number. Public fault admissions can complicate insurance and legal positions; the protocol is built to avoid them. AXD is a business advisory firm and does not provide legal advice. Reviews that allege a safety hazard also trigger a same-day escalation call to you before anything posts.
Who writes the responses?
AXD drafts them using AI-assisted workflows, and a person reviews every draft against the protocol before anything is sent to you or posted. Nothing publishes unreviewed.
What happens with a review that threatens legal action?
Nothing posts. You get a call the same day, and any response waits for your sign-off, or your attorney's.
What do you need from us to start?
A fifteen-minute intake call: your voice preferences, who job disputes should route to, and a manager invite on your Google Business Profile. Responses start the next business day.
Start here
See your own reviews, answered.
Send your company name and we will reply within two business days with drafted responses to five of your actual reviews. Free, and yours to use whether or not you hire us.